Ongoing assistance to residents in need with CPS Energy disconnections


SAN ANTONIO – CPS Energy customers could again have their water or electricity cut off for non-payment. This comes after a year and a half of being suspended from disconnecting service in March 2020 due to the COVID-19 pandemic.

Since then, the number of customers overdue on their payments has increased. Now they risk losing service unless they can start settling their delinquent accounts.

As utility progresses with disconnections, some local leaders say many people are still struggling to catch up.

CPS client Jasmine Hamilton-Franks says she’s received her review and understands that CPS is all about business.

“It has been difficult, but we have to understand that we are still living in a pandemic. When they say the disconnect notices will be posted from October, they meant it, ”Hamilton-Franks said.

Hamilton-Franks is one of many trying to keep the lights on. Like many others, she took advantage of a utility fair hosted by District 2 City Councilor Jalen Mckee-Rodriguez. Franks agrees with the city councilor who said he opposes disconnections. She says disconnections can be more of a problem than a solution.

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“If they start turning off people’s water and then the lights go out, what are we going to do about the kids?” Grandchildren, you know, our food is spoiled. I mean, we’re just going to create more problems and more problems for the community, ”Hamilton-Franks said.

CPS Energy, along with District 2, say they will continue to provide opportunities for people who have received the notice or are on a deadline to make the necessary arrangements.

“So please know that if you haven’t heard of it this time around, we will definitely be putting boots on the ground to make sure we offer more time and give it to individuals on a broader spectrum, ”said Marie Naranjo, director of constituent services.

District 2 leaders say they will send field teams to various neighborhoods with the aim of reaching as many households as possible that may not have access to the technology and informing them of the resources available to obtain help.

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